Watermelon

Frequently Asked Questions

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Age related questions

Q: My child is X years old, what classes do you have for him/her?

You can refer to our class recommendations by ages on our website - https://www.littleforest.sg/programmes-by-ages

Q: If my child is more than 18 months, can we still join Mini Troopers and Mini Mandarin?

Children up to 24 months are welcome to continue joining the Mini Programmes.

Q: Can you arrange for a class that is closer to my baby’s age group? I would like my 8 months old to attend classes with children who are closer in age gap ie. with other 8 to 10 months old.

Our curriculum is curated for 6 months - 18 months and their developmental skills will still require adult-guidance. It is good for this age to be exposed to children of varied ages to help them build social and emotional skills. Children learn best from peers observation. Our classes welcome children of mixed ages across the age group hence, it will not be possible for us to advise on specific ages across various time slots.

 
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Classes related questions

Q: My child is X years old, what classes do you have for him/her?

You can refer to our class recommendations by ages on our website - https://www.littleforest.sg/programmes-by-ages

Q: What is the difference between Mini Troopers & Mini Mandarin?

Mini Troopers is conducted in English with focus on Letterland phonics.

Mini Mandarin is conducted in Mandarin with focus on Chinese character recognition.

Both classes have different activities over the week and we have many parents who comes for twice weekly classes - one Mini Troopers and one Mini Mandarin class each week.

Q: Can both parents accompany the child in class?

For adult-accompanied programmes, 1 adult can accompany the child in the class.

Switchovers will be allowed only from snack time onwards. Up to 2 accompanying adults are welcome to enter and wait around our premises *as long as they have socks on and is vaccinated*.

Q: Why are switchovers only allowed from snack time onwards?

Opening of classroom doors as and when parents pleases, disrupts the class, distracts the children and may cause accidents.

Q: Why do I have to bring socks?

We have a cosy play area where our little troopers love to crawl and play. Having socks on keeps the place hygienic for all children, even if you are just waiting around.  

Q: What if I forgot my socks?

We do sell them at Little Forest but they may not always necessarily be enough. Without any socks, adults/children alike will be asked to leave the premises and wait outside. 

 
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Class Bookings 

Q: Can I book a class this afternoon at 3pm?

Class bookings closes 12 hours before the class. This is to allow enough time for teachers to prepare for the class. 

Q: Can I walk-in for class today?

Please don’t do this. We need advance notice to prep class materials and we will be sad to have to turn you away should the class be full or we are unable to accommodate your child for the class. You might have just made a wasted trip.

Q: But I tried calling but nobody is picking up.

Do understand that we don’t have a 24/7 hotline. We are a small team and our priority is to make sure all children and adults are safe at our centre. Our staff may be away tending to other children or other matters at the centre and will be unable to attend to your calls.

Q: Can I just drop you a WhatsApp text at night and come for class tomorrow morning?

Unless you have received a confirmation reply from our staff, your request will not be accepted. Turning up without our confirmation will be considered a walk-in and you may be turned away for reasons stated above.

Hence, always book your classes in advance.

Take note that we are also closed on Fridays and public holidays. We may not reply to your messages or requests to book for a class the day after.

 
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Trial Bookings 

Q: What is the difference between 45 minutes trial & 1.5 hours trial?

Little Forest Babies Playgroup are usually 1.5 hours and this is inclusive of Free Play, Snack Time, Storytelling, Music & Movement, Sensory Play and Art & Craft.

 The 45 minutes trial is a one time experience for new customer who would like to have a glimpse of how the regular lesson will be like. We will only be covering 1 or 2 activity and there will be no snack time given for the 45 minutes trial.

 

Prices for 45 minutes trial is $25 whereas the 1.5 hours trial for first time customer is $50 (Subsequent classes without a class pack will be a drop-in rate of $60).

Q: Can both parents accompany?

For 45mins trial classes, 2 adults can accompany the child in the class *as long as they have socks on and is vaccinated*.

Q: Is my trial class 45 minutes or 1.5h?

Refer to our schedule (https://www.littleforest.sg/term-2-schedule) duration of the classes are stated (eg. 9am to 10.30am or 11am to 11.45am). By making a booking for a class from 9am to 10.30am, you will be attending the full class from 9am to 10.30am.

 

If you would like to make a booking for a 45 minutes trial class, please make sure you select the correct class timings (Classes are indicated as trial with timings eg. 11am to 11.45am)

Q: Why do I have to bring socks?

We have a cosy play area where our little troopers love to crawl and play. Having socks on keeps the place hygienic for all children, even if you are just waiting around.  

Q: What if I forgot my socks?

We do sell them at Little Forest but they may not always necessarily be enough. Without any socks, adults/children alike will be asked to leave the premises and wait outside. 

 
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Class Packs

Q: What is a term package?

Term packages commits you to a fixed schedule for the term - once a week or twice a week, for 10 consecutive weeks. Eg. Every Monday 9am to 10.30am throughout the term. Spaces are automatically reserved for your child each week.

Q: What is a flexible package?

Flexible packages as the name suggests, allows more flexibility in terms of your schedule planning. You can choose a Monday class this week, and a Saturday class next week for example. Spaces are not reserved for your child until a booking is made. All class credits are only valid for the duration of the term (10 weeks).

Q: Can I mix Mini Mandarin and Mini Troopers using the Term Package?

Yes - only for twice weekly term package. 2 classes (1 Mini Mandarin and 1 Mini Troopers) will be fixed for 10 consecutive weeks.

No - not for once weekly term package.

Q: Can I enroll mid-way through the term?

Yes. Term packages will be prorated for the remaining of the term. Minimum purchase for prorated term package is 5 weeks.

If you are enrolling for less than 5 weeks of the term, you can purchase our flexible 2 or 4 class pack.

Q: What if I miss a class?

Please refer to our Cancellation Policy.

For a full term package (of 10 weeks), up to 2 make-up credits will issued for up to 2 cancelled classes. (Please refer to our cancellation policy.)

Late cancellation fees apply. Non receipt of late cancellation fees will result inn forfeit of class credit.

Q: Can I extend my class pack due to medical or travel reasons?

For term packages, we have already included an extra week of lessons (our make-up week) in addition to your 10-weeks package. Bringing forward of credits will be allowed on condition that a new class pack (of equivalent or higher value as your last class pack) purchased for the upcoming term.

 

For Flexible packages, strictly no extension as we have offered various options valid for 10 weeks which is more than enough time to use up your credits.

Q: My plans have changed, can I refund the rest of my package?

Class packs purchased are non-refundable and non-transferable.

 
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Cancellation Policy

Q: My child is sick - can I cancel my class?

You can cancel up to 2 classes (per term pack) in advance to be entitled to up to 2 replacement classes.

 Do make any cancellations 12 hours before class time. Late cancellation fee of $10 apply.

 If this fee is not received, the make-up credit or flexible credit (where applicable) will not be returned and the class will be deemed as attended.

 

For Term Packages, replacement classes have to be completed within the same validity of the term pack, or can be used to offset the next class pack purchase of equivalent or higher value, otherwise it will be forfeited.

Q: I need to cancel my class on the same day.

Do make any cancellations 12 hours before class time. Late cancellation fee of $10 apply.

 If this fee is not received, the make-up credit or flexible credit (where applicable) will not be returned and the class will be deemed as attended.

 

For Term Packages, replacement classes have to be completed within the same validity of the term pack, or can be used to offset the next class pack purchase of equivalent or higher value, otherwise it will be forfeited.

Q: We are travelling - can I cancel my class?

You can cancel up to 2 classes (per term pack) in advance to be entitled to up to 2 replacement classes (per term pack).

 

For Term Packages, replacement classes have to be completed within the same validity of the term pack, or can be used to offset the next class pack purchase of equivalent or higher value, otherwise it will be forfeited.

Q: The community cases are rising - can I suspend my class pack?

Only in the event of mandatory centre closures as mandated by the government will we allow suspensions of class packs in accordance to the period of suspension as mandated by the government.

 

In all other cases, the centre will remain operational and class packs will not be suspended.

Q: What is the cancellation policy for term packages?

You can cancel up to 2 classes (per term pack) in advance to be entitled to up to 2 replacement classes.

 Do make any cancellations 12 hours before class time. Late cancellation fee of $10 apply.

 If this fee is not received, the make-up credit or flexible credit (where applicable) will not be returned and the class will be deemed as attended.

 

For Term Packages, replacement classes have to be completed within the same validity of the term pack, or can be used to offset the next class pack purchase of equivalent or higher value, otherwise it will be forfeited.

Q: What if I need to cancel more than 2 classes?

Please consider your own schedule and plans before committing to a term package. If you are unable to accept our cancellation policy for term packages, do opt for our flexible packages instead.

 

Flexible packages allows you to plan our own time each week and allows multiple cancellations (12h in advance) over the duration of your class pack. All credits must be utilised within the validity of the class pack. Same-day cancellation policy applies.

 
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Payment Terms

Q: Can I pay when I am there?

All payment would need to be made in advance before coming for lesson.

 Confirmation of payment would need to be made *before 5PM the previous working day*.

 Since our payment are all digital, you can confirm the bookings and make payment without being on-site :)

Q: Why must I pay in advance?

Making a payment for a class commits you to the class.We need your commitment to turn up for the class you book just as our Teachers have made a commitment to prepare for your child’s space in class.

We respect your time, so respect the teacher’s time as well.

 

We do allow rescheduling. Please refer to our cancellation policy. 

Q: Can you reserve a space for me first?

Spaces are not reserved without receipt of payment. Do make your payment on time to avoid cancellations of your bookings.

Q: Can I pay by cash?

We do not accept cash payment. Payment methods accepted are Bank Transfers / Paynow / GrabPay / FavePay. 

 
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Location - How to find us

Q: Is their parking on site?

Yes there is a public carpark located within the Yards. Kindly refer to the map sent over. Parking are indicated by “P” on the map. You can refer to a copy on our website as well - https://www.littleforest.sg/contact

Q: Is there an elevator? Where do I park my stroller/pram?

Access to Little Forest is via staircase at the sides of the building. Feel free to park your strollers at level one right next to the staircase.

Q: We are at level 1, how do we get to Little Forest?

Little Forest is located on level 2, access by staircase at the sides of the building. There is no connection from “All Hands Together” located at level 1.

Q: What is the nearest MRT or what bus should I take?

Find us on Google Map - it has amazing functions! https://g.page/Little-Forest-singapore?share

Q: Why do I have to bring socks?

We have a cosy play area where our little troopers love to crawl and play. Having socks on keeps the place hygienic for all children, even if you are just waiting around. 

Q: What if I forgot my socks?

We do sell them at Little Forest but they may not always necessarily be enough. Without any socks, adults/children alike will be asked to leave the premises and wait outside. 

 
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Photography and Videography

Q: Why are the Educators taking photos of my child?

By entering Little Forest premises or attending a class at Little Forest, you consent to the use of your child’s and your photograph, voice, likeness, and image in any broadcasts or promotional purposes of this space of event and in subsequent productions or promotional purposes drawn from video or audio recordings of this space or event.

 

Parents are welcome to opt-out of photography by dropping us a text via WhatsApp (91914259) or email (info@littleforest.sg)

Q: Can I take photos and videos of my child in class?

Yes you may. However, please be advised that photography and videography of other children, by parents, will not be allowed. We strongly advise all parents to practise discretion when taking photos/videos of your child and your child only, as phones can be a huge distraction to children. Most importantly, be involved in your child’s learning process and live in the moment.

Q: Can Little Forest send over photos of my child taken in class?

Photo and video taken by our Educator are for internal use only. Due to PDPA, we do not send them over to parents as many different children are being photographed.